Twitter is asking the public to help measure how toxic it is
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Twitter is asking the public |
Twitter, like other major tech companies, has faced a year of punishing criticism, as it’s been roiled by misinformation, bots, and the prominence of far-right users. Now, the company is admitting it can’t solve its problems on its own and is asking for help.
Twitter is looking for outside experts to measure the “health” of the company, it said in a statement,
and is seeking proposals to determine exactly how the company is
fostering “healthy debate, conversations, and critical thinking” versus
“abuse, spam, and manipulation.”
CEO Jack Dorsey admitted in a series of tweets
that the company has not always met users’ expectations. “We aren’t
proud of how people have taken advantage of our service, or our
inability to address it fast enough,” he writes, adding that the company
has focused on enforcing its terms of service, but now needed a
“systemic framework.”
“We’re committing to helping increase the collective
health, openness, and civility of public conversation around the world,
and to hold ourselves publicly accountable toward progress,” the company
said in its blog post today. “By measuring our contribution to the
overall health of the public conversation, we believe we can more
holistically approach and measure our impact on the world for years to
come.”
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